Customer Service

Welcome to our customer service page. Here you can find answers to all frequently asked questions.

Invoice

How is my invoice sent?

We send the invoice to the email address you provided when you made the purchases. In some cases we might have also sent the invoice to you by post. Since the invoice is sent to you when your order is shipped, it might take a few days until your receive your invoice.

You can always find your invoice by logging in to MyAfterPay.

I haven't received my invoice, what do I do?

When your order is shipped, we send the invoice to the e-mail address you used when you made a purchase. You can also find all your invoices by logging in to MyAfterPay. If you have trouble finding your invoice, contact our customer service on 02 588 29 56 or klantenservice@afterpay.be and we will help you.

Can I change the due date on my invoice?

Yes, if you need more time to pay your invoice you can use our Snooze function in MyAfterPay. You can choose to prolong your due date with 14 days for free or 30 days for a small fee. Log in to MyAfterPay if you want to Snooze your invoice.

Payment

I received a reminder but I have paid my invoice, why?

The reminder might have been sent because you were late with your payment or used the wrong payment details. Check which date you made the payment and what account and reference number you used.

If you know that you have already paid, but your payment is still not registered on your invoice, please contact our customer service on 02 588 29 56 and we will help you.

Delivery and returns

MyAfterPay and Login