Customer Service

Welcome to our customer service page. Here you can find answers to all frequently asked questions.

Invoice

How is my invoice sent?

We send the invoice to the email address you provided when you made the purchases. In some cases we might have also sent the invoice to you by post. Since the invoice is sent to you when your order is shipped, it might take a few days until your receive your invoice.

You can always find your invoice by logging in to MyAfterPay.

I haven't received my invoice, what do I do?

When your order is shipped, we send the invoice to the e-mail address you used when you made a purchase. You can also find all your invoices by logging in to MyAfterPay. If you have trouble finding your invoice, contact our customer service.

Can I change the due date on my invoice?

Yes, if you need more time to pay your invoice you can use our Snooze function in MyAfterPay. You can choose to prolong your due date with 14 days for free or 30 days for a small fee. Log in to MyAfterPay if you want to Snooze your invoice.

Payment

I received a reminder but I have paid my invoice, why?

The reminder might have been sent because you were late with your payment or used the wrong payment details. Check which date you made the payment and what account and reference number you used.

If you know that you have already paid, but your payment is still not registered on your invoice, please contact our customer service.

Delivery and returns

MyAfterPay and Login

How do I log in/register to MyAfterPay?

Register for MyAfterPay

Go to 'Create account' and fill in your e-mail address.
https://www.myafterpay.com/en-be?type=createaccount

You will receive an e-mail with a verification link (this link only works for 20 minutes).

After clicking the link you will go to MyAfterPay where you can create a password. Once you have created the password, you are logged in and ready to use MyAfterPay.

Login

You can log in to MyAfterPay with you e-mail address and the password you have created.

Forgot your password?

Have you forgotten your password? Go to 'Request new password' and fill in your e-mail address.
https://main.myafterpay.com/en-be?type=reset-password

You will receive an e-mail with a password link (the link only works for 20 minutes).

By clicking the password link, you will go to MyAfterPay where you can reset your password. After creating a new password, you will be sent to the login screen where you login with your new password.

How can I change my billing address?

The billing address is the same as the one you entered when you placed your order. It is not possible to change the billing address afterwards.
However, if you use a new billing address for your next order in the check out, it will be automatically updated for the next purchases.

How can I change the (personal) information in my profile?

Please contact our customer service and let us know about the changes. We will adapt the profile information for you.

Write to us

You can send an e-mail to:

Call us

0032 (0)2 588 29 56

Phone opening hours:

Phone opening hours:
Time
Monday - Friday:
09:00 - 17:00
Saturday - Sunday
Closed