Here you can find answers to the most commonly asked questions. If you still need help, don’t hesitate to contact our customer support team.
How is my invoice sent?
You can always find your invoice by logging in to MyAfterPay.
I haven't received my invoice, what do I do?
Can I change the due date on my invoice?
I received a reminder but I have paid my invoice, why?
If you know that you have already paid, but your payment is still not registered on your invoice, please contact customer service on +41 (0)44 5839950 oder firstname.lastname@example.org and they will help you.
Tip! You can easily pay your invoices and schedule payments to be withdrawn on due date in MyAfterPay. This way you will never a miss a payment.
Have you received my payment?
If you are not sure whether your payment has been processed, you can also log in to MyAfterPay and see there if your invoice is in the history. It can take up to 3 working days before we receive your payment.
What options do I have to pay my invoice?
Delivery and Returns
I haven't received my order yet, why have you sent me an invoice?
What happens to my invoice if I return my order?
Contact the webstore that you ordered from and follow their instructions for how to make a return.
You can then log in to MyAfterPay and report that you have made a return to us. We will then pause your invoice and update the amount to pay.
MyAfterPay and Login
How do I log in/register for MyAfterPay?
You are also welcome to use your Magic Link:
with the Magic Link you can access your MyAfterPay account with just one click and without a password.
How can I change my billing address?
However, if you use a new billing address for your next order in the check out, it will be automatically updated for the next purchases.
How can I change the (personal) information in my profile?
Chat with us
Unfortunately our digital assistant Solvi is only available in German.
If you wish to speak to a customer support agent please use the contact form below.
Write to us
Use the form below to send us an email
Monday – Friday
Saturday - Sunday