Customer Service

Customer Support introduction

Invoice

How is my invoice sent?

We send the invoice to the email address you provided when you made the purchases. In some cases we might have also sent the invoice to you by post. Since the invoice is sent to you when your order is shipped, it might take a few days until your receive your invoice.

You can always find your invoice by logging in to MyAfterPay.

I haven't received my invoice, what do I do?

When your order is shipped, we send the invoice to the email address you used when you made a purchase. You can also find all your invoices by logging in to MyAfterPay. If you have trouble finding your invoice, contact our customer service on 7027 2797 or kundeservice@afterpay.dk and they will help you.

Can I change the due date on my invoice?

Yes, if you need more time to pay your invoice you can use our Snooze function in MyAfterPay. You can choose to prolong your due date with 14 days for free or 30 days for a small. Log in to MyAfterPay if you want to Snooze your invoice.

Payment

I received a reminder but I have paid my invoice, why?

The reminder might have been sent because you were late with your payment or used the wrong payment details. Check which date you made the payment and what account and reference number you used.

If you know that you have already paid, but your payment is still not registered on your invoice, please contact customer service on 7027 2797 or kundeservice@afterpay.dk and they will help you.

Part Payment

How does part payment work?

We offer different part payment options, so that you can choose what type of part payment is more suitable for you and the purchase you have maid.
With AfterPay Flex you choose how much you want to part pay every month. You have the flexibility to choose if you want to pay less one month and more the next month, as long as the monthly payment is above the minimum amount. The monthly minimum amount to pay is approximately 10% of the purchase amount.
To choose how much you want to pay and see how much the minimum amount is, log in to MyAfterPay and click on the “Part payment” tab on the invoice.
With AfterPay Fix you can choose to part pay your invoice for a fixed period of time. Choose between 3, 6, 12 or 24 months and then pay a fixed amount per month. The monthly amount depends on the purchase amount and on how many months you choose to split it.
To find out what the actual monthly cost will be, log in to MyAfterPay and click on the “Part payment” tab on the invoice.
You can read more about the interest and fees in our .

When is part payment offered?

You can choose part payment either directly in the checkout of the webstore, or afterwards in MyAfterPay if you have chosen a standard invoice in the checkout. Simply log in to MyAfterPay and click on the “Part payment” tab on the invoice to find the most suitable part payment option.

Note that the purchase amount needs to be 200 DKK or more to be able to choose part payment.

I chose part payment but still received an invoice for the full amount. Why?

In order to start your part payment, you need to activate it. You do that by logging in to MyAfterPay or by following the instructions in the email sent by AfterPay after your purchase.
If you need help, contact Customer Service on 7027 2797 or kundeservice@afterpay.dk and they will assist you.

When do I get my part payment invoice?

You will receive your invoice by email around the 20th of each month and you will have time to pay it until the end of the month. It will also become available for payment in MyAfterPay at the same time.

Delivery and returns

I haven’t received my order yet, why have you sent me an invoice?

Your invoice is sent to your email when your order is shipped, and that’s why it might reach you before the delivery of your package. If you have not received your order within a few days, please contact the webstore you purchased at. If your delivery is delayed, please contact customer service at 7027 2797 or send an e-mail to kundeservice@afterpay.dk and we can help you move the due date.

What happens to my invoice if I return my order?

Of course you shouldn't pay for something that you have returned.
Contact the webstore that you ordered from and follow their instructions for how to make a return.

MyAfterPay and Login

How do I log in/register to MyAfterPay?

You can easily log in using BankID. If you don't have BankID you can order it easily through your bank.

How can I change my billing address?

The billing address is the same as the one you entered when you placed your order. It is not possible to change the billing address afterwards.
However, if you use a new billing address for your next order in the check out, it will be automatically updated for the next purchases.

How can I change the (personal) information in my profile?

Please contact our customer service and let us know about the changes. We will adapt the profile information for you.

Monthly Invoice

How does monthly invoice work?

Some webshops or apps offer our monthly invoice option. This enables you as a consumer to make multiple purchases during a month from this webshop or app, and only receive one invoice at the end of the month.

How can I sign up for the monthly invoice?

The monthly invoice is offered by specific webshops or apps. Once you see the monthly invoice as a payment option in the checkout, you just have to select it, enter your data and that's it! Your monthly invoice is ready to be used and you can easily add more purchases to it without any extra steps. After your first purchase we will send you a welcome email with details on when you will receive your monthly invoice for that particular app or webshop. The next email you will receive will be the invoice.

When will I receive my monthly invoice?

Invoices are sent via email once a month, where the exact date varies depending on the merchant you shopped at. Please refer to the welcome email you receive from us after your first purchase, or contact our customer service if you cannot retrieve the welcome email.

How will the monthly invoice be sent?

Invoices are sent via email, to the email address you specified when you made your purchases.

Where can I see my monthly invoice?

You can see the status of your monthly invoice every time in MyAfterPay.com. There you can also pause or split your payment.

When do I need to pay?

Invoices are due 14 days after being sent. The due date will be clearly specified in the invoice email you receive and inside MyAfterPay.

How can I pay my monthly invoice?

Invoices can be settled by logging into your MyAfterPay account and paying with the available payment methods in your country.

What happens if I don't pay the invoice on time?

If you are uncertain that you will be able to pay your invoice before the due date, you can easily pause or split the payment inside MyAfterPay. In case you forget to pay your monthly invoice before the due date, we will send you a reminder.

Write to us

Use the form below to send us an email

Call us

7027 2797

Phone hours

Phone hours
Time
Monday – Thursday
8.00-17.00
Friday
9.00-17.00