Customer Support

Customer Support introduction

Invoice

How is my invoice sent?

We send the invoice to the email address you provided when you made the purchases. In some cases we might have also sent the invoice to you by post. Since the invoice is sent to you when your order is shipped, it might take a few days until your receive your invoice.

You can always find your invoice by logging in to MyAfterPay.

I haven't received my invoice, what do I do?

When your order is shipped, we send the invoice to the email address you used when you made a purchase. You can also find all your invoices by logging in to MyAfterPay. If you have trouble finding your invoice, contact our customer service on 7027 2797 or kundeservice@afterpay.dk and they will help you.

Can I change the due date on my invoice?

Yes, if you need more time to pay your invoice you can use our Snooze function in MyAfterPay. You can choose to prolong your due date with 14 days for free or 30 days for a small. Log in to MyAfterPay if you want to Snooze your invoice.

Payment

I received a reminder but I have paid my invoice, why?

The reminder might have been sent because you were late with your payment or used the wrong payment details. Check which date you made the payment and what account and reference number you used.

If you know that you have already paid, but your payment is still not registered on your invoice, please contact customer service on 7027 2797 or kundeservice@afterpay.dk and they will help you.

Part Payment

How does part payment work?

We offer different part payment options, so that you can choose what type of part payment is more suitable for you and the purchase you have maid.
With AfterPay Flex you choose how much you want to part pay every month. You have the flexibility to choose if you want to pay less one month and more the next month, as long as the monthly payment is above the minimum amount. The monthly minimum amount to pay is approximately 10% of the purchase amount.
To choose how much you want to pay and see how much the minimum amount is, log in to MyAfterPay and click on the “Part payment” tab on the invoice.
With AfterPay Fix you can choose to part pay your invoice for a fixed period of time. Choose between 3, 6, 12 or 24 months and then pay a fixed amount per month. The monthly amount depends on the purchase amount and on how many months you choose to split it.
To find out what the actual monthly cost will be, log in to MyAfterPay and click on the “Part payment” tab on the invoice.
You can read more about the interest and fees in our .

When is part payment offered?

You can choose part payment either directly in the checkout of the webstore, or afterwards in MyAfterPay if you have chosen a standard invoice in the checkout. Simply log in to MyAfterPay and click on the “Part payment” tab on the invoice to find the most suitable part payment option.

Note that the purchase amount needs to be 200 DKK or more to be able to choose part payment.

I chose part payment but still received an invoice for the full amount. Why?

In order to start your part payment, you need to activate it. You do that by logging in to MyAfterPay or by following the instructions in the email sent by AfterPay after your purchase.
If you need help, contact Customer Service on 7027 2797 or kundeservice@afterpay.dk and they will assist you.

When do I get my part payment invoice?

You will receive your invoice by email around the 20th of each month and you will have time to pay it until the end of the month. It will also become available for payment in MyAfterPay at the same time.

Delivery and returns

I haven’t received my order yet, why have you sent me an invoice?

Your invoice is sent to your email when your order is shipped, and that’s why it might reach you before the delivery of your package. If you have not received your order within a few days, please contact the webstore you purchased at. If your delivery is delayed, please contact customer service at 7027 2797 or send an e-mail to kundeservice@afterpay.dk and we can help you move the due date.

What happens to my invoice if I return my order?

Of course you shouldn't pay for something that you have returned.
Contact the webstore that you ordered from and follow their instructions for how to make a return.

MyAfterPay and Login

How do I log in/register to MyAfterPay?

You can easily log in using BankID. If you don't have BankID you can order it easily through your bank.