Customer Support

Welcome to our customer support page! Here you can read the FAQ or reach out to us if you can't find the answer to your question.

Invoice

How is my invoice sent?

We send the invoice to the email address you provided when you made the purchases. In some cases we might have also sent the invoice to you by post. Since the invoice is sent to you when your order is shipped, it might take a few days until your receive your invoice.

You can always find your invoice by logging in to the AfterPay app or MyAfterPay.

I haven't received my invoice, what do I do?

Your invoice has not been sent yet

You will receive your invoice by email after the webshop has shipped your purchase. You can already see the registered purchase in the AfterPay app or in MyAfterPay after completing the purchase in the webshop.

The invoice email is marked as spam and did not make it to your inbox

Check you spam filter and make sure to mark emails from AfterPay as trusted to prevent this from happening in the future.

There is a typo in your email addres

The invoice is probably on its way to you by physical post. When we detect that the email has bounced, you will automatically receive an invoice by post. You can contact our Customer Service to share your correct email address with us.

Can I change the due date on my invoice?

Yes, you can*. Need a little more time to pay? You can use the Snooze function in the AfterPay app or MyAfterPay. This allows you to postpone your due date with 7 days, for free.

Login to the AfterPay app or MyAfterPay to snooze your invoice.

* Snoozing is not yet available for all purchases with AfterPay. We are enabling this at more webshops as we speak. Bear with us if you cannot yet snooze your invoice!

Payment

I received a reminder but I have paid my invoice, why?

Your payment was not yet processed when sending the reminder.

You will receive a payment confirmation email within 3 working days after we have processed your payment.

Did you pay more than 3 days ago?

Please send the details of your payment to klantenservice@afterpay.nl. We will work hard to locate your payment, after which you will receive a payment confirmation by email.


Please check if you have transferred the money to the right bank account number. This should be NL24ABNA0598152180 or NL50DEUT0265295750.

Is this not the bank account number you have used? Then perhaps you paid directly to the webshop. Please contact the webshop and ask them to transfer the money back to you or to inform us about the received payment.

Delivery and returns

Login to AfterPay app & MyAfterPay

How do I login to the AfterPay app or MyAfterPay?

Login to the AfterPay app

All you need to login to the app is your email address. Open the app, enter the email address linked to your AfterPay purchases and we will send you a login link. No more remembering passwords and pin codes. After your first login, you can access the app even quicker with Face ID or Touch ID.

Login to MyAfterPay by email

You can login to MyAfterPay with your email address. Request a login link and you will immediately receive a unique and encrypted link to login to MyAfterPay.

Login to MyAfterPay by password

Go to Create account and enter you email address to create a password. You will now receive an email with a unique link to create a new password.

Wachtwoord vergeten?

Forgot your password? Go to Reset password. We will send you a link that allows you to create a new password.

How do I login to the AfterPay app or MyAfterPay?

Login to the AfterPay app

All you need to login to the app is your email address. Open the app, enter the email address linked to your AfterPay purchases and we will send you a login link. No more remembering passwords and pin codes. After your first login, you can access the app even quicker with Face ID or Touch ID.

Login to MyAfterPay by email

You can login to MyAfterPay with your email address. Request a login link and you will immediately receive a unique and encrypted link to login to MyAfterPay.

Login to MyAfterPay by password

Go to Create account and enter you email address to create a password. You will now receive an email with a unique link to create a new password.

Wachtwoord vergeten?

Forgot your password? Go to Reset password. We will send you a link that allows you to create a new password.

How can I change the (personal) information in my profile?

Please contact our customer service and let us know about the changes. We will adapt the profile information for you.

Write to us

You can use the form below to send us an email